The Hoppers

 

Do you offer wholesale prices? 

       * No, we are a retailer and not a wholesaler, and we do not disclose who we order from. Thank you for your understanding in this matter

 

How quickly are orders processed?

        * If the order is placed between the hours of 8am-5pm the order can sometimes be processed within 15 minutes.  All orders with inventory in-stock are always processed and shipped within 1 business day ( may take longer during the month of December)

 

I just placed my order, but need to make a change, is that possible?

         * If you just made an order and realize you need to make a change, you can call our office at 336.548.2968 as soon as you realize you need to make a change,  as we sometimes process orders within 15 minutes. If it is after 5pm and before 8am of the following day, please e-mail us as info@shopthehoppers.com as we check this email before processing any and all orders. Once order is processed or shipped, it is too late, but if you contact us prior to processing, we will be glad to make any changes for you.

 

What is your return/exchange policy? 

            * Please contact us (phone or email) about returns/exchanges on all orders.

 

Is there a warranty on your products?

            * If there is a manufacturers defect, we will back our product with a 10 day warranty from original purchase.  If it is damaged from normal wear and tear, the Hoppers are not be responsible.  All defects/damaged products will be handled on an individual basis.

 

How long should it take for me to receive my package?  How are items shipped?

           *We send all packages via USPS (United States Postal Service) or UPS.  Most items are delivered in 3-7 business days, but sometimes they are delayed to circumstances with out of stock items or our shipping vendors.  Please be patient as we ship all items with delivery confirmation.

 

I'm buying your products as gifts, can you ship to multiple locations?

          * We ship to 1 location per order, so if you want to ship to multiple locations, please place 2 separate orders


Do you offer volume discounts?

           * Please contact us (phone or email) about discount pricing on all orders.

 

Can I place an order over the phone?

     * We encourage our customers to place their order online to provide order history and tracking information. If you have any questions, please feel free to contact our office at 336.548.2968,

 



Private Policy

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect
This notice applies to all information collected or submitted on the Shop The Hoppers website. On some pages you can make requests or pay invoices. The types of personal information collected at these pages are:
Name / Address / Email address / Phone number / Credit/Debit Card Information / (etc.)

The Way We Use Information
We use the information you provide about yourself when making a request or making a purchase to complete that transaction only. We do not share this information with outside parties except to the extent necessary to complete that request.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 336.548.2968 or send us an email at info@shopthehoppers.com.